Service and Support
Need help? Find the answers to your questions or how to contact customer service, technical support, and other Tosoh Bioscience Services for assistance.
Customer Service
Tosoh Bioscience GmbH
Im Leuschnerpark 4, 64347 Griesheim, Germany
Phone: +49 6155 7043700
Fax: +49 6155 8357900
Please find here our direct links and emails for customer service and support:
Sales
Orders
I need additional information or would like to get a quote about your products
Contact us at [email protected] »
or use the Online Quotation form »
Supply Chain
I know already what I need and would like to order products from you
Contact us at [email protected] »
or check here, if there is a local distributor » in your country
Please make sure to consult our TERMS AND CONDITIONS »
Job Application
I would like to apply for a job and work with you and your team
Contact us at [email protected] »
or use our Online Application Form »
The Tosoh Bioscience customer service center is located in Tessenderlo, Belgium. In Tessenderlo we inventory an extensive line of TSKgel HPLC columns and ToyoScreen process development columns. TOYOPEARL and TSKgel PW bulk resin products are also inventoried at Tessenderlo in quantities suitable for resin screening or early GMP production.
Larger volumes of our process resins are inventoried at the Tosoh Bioscience manufacturing site in Japan. In many cases, larger customer purchases are made to order. Please be sure to contact us in advance to obtain product availability and pricing for our process resins.
If you are a current customer and need to schedule a plant audit, please contact our technical support group at [email protected] ».
The Bioscience Division of Tosoh Corporation for research and manufacturing is headquartered in Tokyo, Japan.
Tosoh Bioscience Separations in Germany houses all sales and marketing activities for the separation products which include products for chromatographic analysis, purification and GPC instruments.
The Diagnostics Division for instruments and reagents for clinical diagnostics, as well as the supply chain for both subsidiaries, is located in Tessenderlo, Belgium.
The Nanyo Complex, where TSKgel and ToyoScreen columns as well as TOYOPEARL and TSKgel media are produced, is located in the city of Shu-nan in the Yamaguchi prefecture at the southwestern tip of the mainland of Japan. Research and Development activities for separation products are also housed in the Nanyo Complex. An extensive application development program is conducted at the Tokyo Research Center located in the suburbs of Tokyo.
Instruments and reagents for clinical diagnostics are sold through two sister companies:
Tosoh Bioscience, Inc., located in South San Francisco
Tosoh Bioscience, N.V. located in Belgium.
Technical Support
Our team consists of experienced experts for our chromatography products committed to providing prompt and courteous service.
Request handling
We are here for you:
| Wether you need... | Useful links |
| Advice to select the best column, resin, or instrument for your application | FAQ's » |
| Support during troubleshooting | Return material authorization policy (RMA) » instructions should you need to return an item |
| Information on our products | Browse the website » |
| Guidance for packing TOYOPEARL and TSKgel resins into large production columns | Technical resource center – tools & tips » |
| Regulatory files for a submission to the FDA | Regulatory Support » |
In any case, give us a call or send out an email.
Technical Support
Application Support
I would like to get assistance with my application from one of your #ChromatogrpahyExperts
Contact us at [email protected] »
Instrument Service
I require technical assistance with my instrument, something doesn't work, or is broken
Contact us at [email protected] »
We are here to assist you!