Technical Support 
 

Tosoh India, in continuation towards its seriousness and commitment towards customers, has a dedicated Customer Care Centre and a team of technical support professionals all over India. The Technical Team at Tosoh India forms the cornerstone of our commitment to delivering reliable solutions, scientific excellence and superior customer experience.  

Comprising the Customer Support Team, Application Team and Product Specialists, this multidisciplinary group works in close coordination to support customers across every stage of product usage. Manned by a team of professional biochemists and immunologists, Tosoh India's technical team is dedicated towards standing shoulder to shoulder with its customers.

For any queries, contact [email protected]

Engineering Support
 

With the increase in demands of the Indian clinical diagnostics industry, the importance of Engineering Support is of paramount importance for any serious organization. Tosoh India’s dedicated team of engineers covers the entire spectrum of instrument installations. 

Working closely with customers, the Engineering team ensures smooth integration of Tosoh technologies into diverse laboratory environments. Their hands-on approach and thorough understanding of both hardware and software enable rapid diagnosis and effective resolution of technical challenges, minimizing downtime and ensuring optimal system performance.

With deep technical expertise and a strong commitment to service excellence, the team supports the complete lifecycle of Tosoh instruments from installation to preventive maintenance, troubleshooting and upgrades.

For any queries, contact [email protected]

Marketing Support

The Marketing Support at Tosoh India supports diagnostic laboratories by translating advanced technologies into clinical and diagnostic value. Through scientific CMEs, workshops, webinars and seminars, the team educates laboratory staff and clinicians about emerging tests, helping them understand their benefits and diagnostic value.

Working closely with sales and technical teams, the marketing team also facilitates hands-on demonstrations, pilot studies and informative materials, enabling laboratories to experience advanced technologies. 

This integrated business nerve centre of the company constantly churns out creative marketing concepts and tangible marketing tools for our innovative product lines. The team also assists laboratories in expanding their test menus using advanced technologies to deliver reliable results.

For any queries, contact [email protected]

Payment Options

Tosoh India offers multiple convenient payment options to facilitate seamless and secure transactions for our customers. The options of payment by conventional and electronic mode and its process is outlined below:

Conventional modes

• Banker’s Cheque

• Demand Draft

Electronic modes 

• NEFT

• RTGS

• Debit Card (RuPay)

• Unified Payments Interface (UPI)

• BHIM–UPI

• UPI Quick Response (QR) Code (BHIM–UPI QR Code)

Process of payment via electronic modes

• Receipt of invoice copy

• Expression of interest to use digital payment options

• Send an email to [email protected]

• Email subject line: Digital Payment | Mention Invoice Details

• Receive the digital payment link on the registered email ID or mobile number

• Use the link to complete the digital payment

For any queries, contact [email protected]